Review difficulties and appreciated aspects in customer feedback, return to their sources, and decide what to improve or preserve.
An average score does not show which issue to review first. VerbAmetrics brings together analyzed feedback and available details to help the team prioritize its review.
In this illustrative example, what a score alone does not detail:
Items to review:
Comments can document recurring issues worth reviewing.
It decides the priority and the actions to take.
NPS limits: subscription software exampleIt makes priority problems easier to review without replacing human validation.
What is churn chuchoté?Analyze a prepared file; processing depends on imported volume.
Import a prepared CSV or XLSX file to analyze feedback and the themes that emerge.
Review recurring issues with available context; the team validates the priority and action.
VerbAmetrics recommends and prepares. Your team validates, executes, and tracks the intervention outside the product.
Fictional example, reconstructed screens. A proposal to review with your team.
Explore the free 21-day guided programme (French page)Applications open on 7 November 2026. Participation follows a review of your needs and data; the start date is agreed with each participant.
The information below describes the product's currently visible behavior.
Identifiers matching detectable formats are masked server-side before the relevant AI analysis calls.
Access to the relevant analysis resources requires authentication. Analyses are queried with the connected account identifier to limit access to that account.
Original feedback is retained to support traceability in the product. Recommendations and drafts must be validated before any external use.
Starter to understand what your customers say. Business to explore the analysis further and prepare your actions.
After the example and a check of your needs
Understand your customer feedback.
Billed monthly
Plan capabilities
Explore the analysis further and prepare your actions.
Billed monthly
Plan capabilities
An initial conversation to review your needs and available data, then agree the next step.
A shared foundation for understanding feedback, with additional uses in Business.
| Use | Starter | Business |
|---|---|---|
| Understand your feedback — included in both plans | ||
| Import CSV/XLSX feedback | Included | Included |
| Identify sentiment and topics | Included | Included |
| View results and reread imported feedback | Included | Included |
| Export results as CSV | Included | Included |
| Explore further and prepare your actions — with Business | ||
| Compare two analyses | Not included | Included |
| Review priorities by topic | Not included | Included |
| Prepare suggested actions for review | Not included | Included |
| Explore a topic by identified customer | Not included | Included |
| Submit feedback from your tools | Not included | Included |
For an active account, within the plan limits shown above. Standard imports accept up to 250 rows per file.
Exploration by customer requires customer information supplied with the feedback.
Connecting your tools requires a programming interface (API). Submissions are queued for the next overnight cycle. Results then depend on provider processing and are not guaranteed the next day. This queue’s results are separate from analyses imported through the interface.
Enterprise · Custom quote
Do your needs go beyond the plans shown here? Let’s discuss your uses and volumes to define the scope of a quote together.
Request a scope discussion